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Customer Service

Shipping Policy

Orders are mailed from our facility located in the United States. Shipping rates are determined during checkout and may vary with specific requests. A tracking number will be emailed within 24 hours after the order has been mailed. If a large quantity of bacteriostatic water or a specific product is needed, then please email us to ensure that the product is in stock. We are no longer mailing international orders at this time.

  • Same day shipping for orders placed before 1:00 PM EST.
  • Free Shipping for all USA domestic orders over $99.
  • Guaranteed & Insured delivery via USPS or FedEx.

Payment Policy

We accept Visa, MasterCard, American Express and Discover credit cards. Our online ordering system is secured using the latest SSL technology. Personal payment information is protected through various encryption and security systems. Payment via check or bank transfer is also accepted, but may take 3-5 business days for clearance. All communication is kept confidential.


Return Policy

All orders are covered by our 30 Day return policy. All returns authorized by BacteriostaticWater.com are subject to a restocking fee of 15% and must be completed within 30 days from the date of purchase. Customer is responsible for arranging shipment of the product back to the appropriate warehouse. All products must be returned unopened and in resalable condition. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained. No returns, of any type, will be accepted without an RMA number. Contact service@bacteriostaticwater.com prior to making a return for an authorization number and further instructions.


Ordering Online

Orders can be submitted through BacteriostaticWater.com 24 hours a day 7 days a week. Email service@bacteriostaticwater.com for custom orders or specific product inquiries. Discounts are given to repeat customers. We will beat the price of any competitor selling bacteriostatic water. Purchase bacteriostatic water online with confidence!


Viewing Orders

Within 10 minutes after an order has been placed a confirmation email will be sent to the customer's email address. All updates regarding the status of the order will be forwarded directly to this email address. To view order updates, click the "My Account" link located on the top right of our website and login. Then navigate to access order history and status updates.


Updating Account Information

To update account information, which may include addresses and/or payment details, click the "My Account" link located on the top right of our website and login. Browse the left navigation sidebar under the "My Account" heading to update any necessary information. For further assistance contact service@bacteriostaticwater.com.